Terms of Service

These Terms of Service (“Terms”) are a binding agreement between you and Graniite LLC, a Florida limited liability company (“Graniite,” “we,” “us,” or “our”), and govern your use of the Graniite service at graniite.co and graniite.io and our related applications (together, the “Service”). By creating an account or using the Service, you agree to these Terms. If you don’t agree, don’t use the Service.

These Terms contain an arbitration agreement and a class-action waiver (Section 15) that affect your legal rights. Please read them.

1. Eligibility

You must be at least 13 years old (or 16 in the EU and UK) to use Graniite. If you use the Service on behalf of a company, you confirm you have authority to bind that company to these Terms.

2. Your account

You are responsible for your account and everything done from it. Keep your login credentials and API tokens private. Tell us at team@graniite.co if you suspect unauthorized access.

Any access tokens you mint authorize whoever holds them to act within the scope they are bound to, including reading (and, where you grant write capability, modifying) your library. Treat them like API keys.

3. Acceptable use

You agree not to:

• Use the Service for anything illegal or in violation of someone else’s rights.
• Ingest, adapt, or share content you do not own or otherwise have the right to use.
• Use the Service to generate or distribute harmful, harassing, or unlawful material.
• Circumvent rate limits, quotas, or tier caps, including by sharing accounts or tokens.
• Reverse-engineer or systematically extract content from the Service except through the documented API.
• Interfere with the Service or other users.
• Resell or sub-license access without our written permission.

We may suspend or terminate accounts that violate these rules.

4. Your content

You own what you put in. Graniite does not claim ownership of your content, the artifacts we generate from it, or your chat history.

To run the Service we need a limited license: by ingesting content or uploading files, you grant Graniite a non-exclusive, worldwide, royalty-free license to host, store, process, transmit, transform, back up, and display your content and your uploaded files, solely to provide the Service to you and at your direction. This includes storing the original files you upload so that you can access them within your library. This license ends when you delete the content or file, subject to the retention and backup terms in Section 5 and our Privacy Policy.

We do not use your content to train or improve AI models. Our service providers process your content only to return a result, and may keep it for a limited time under their own policies (for example, for abuse monitoring). We are requesting zero data retention wherever a provider offers it.

The artifacts Graniite generates from your content (adaptive summaries, guides, and other outputs) are produced for your personal use within your private library. By default they are visible only to you.

You are responsible for the content you ingest and for what you do with the artifacts. You represent and warrant that you own, or have all rights, licenses, and permissions necessary, to ingest your content and to upload and store your files on the Service, to have Graniite store, process, and adapt them, and to use or share any resulting artifact. Graniite acts only as a tool and at your direction. If you choose to make any content or artifact public (for example, by creating a share link), you, not Graniite, are the publisher of that material and are solely responsible for it. We reserve the right to remove or disable access to any content or shared artifact at our discretion, including in response to a copyright notice (see our Copyright and DMCA Policy).

5. Uploaded files and storage

When you upload a file, Graniite extracts its text to power your library and also keeps the original file so you can view and download it. Your uploaded files are your content: you own them, and Section 4 governs them.

Your files are private by default. They are accessible to you and the systems operating the Service on your behalf. If you explicitly share an item containing your own recording or audio/video upload, anyone with its active share link may play that media. You can revoke the link. This does not make third-party transcripts or media fetched from websites, YouTube or podcasts publicly available.

Storage is provided at your direction. We store the specific files you choose to upload. We do not select, review, or curate them. You are responsible for the files you upload and for having the rights to store them (Sections 3 and 4).

Storage limits. Each plan has a storage allowance, shown on our pricing page. We may block new uploads or other paid actions when your allowance is exhausted or paid access ends. A failed payment does not itself instruct us to delete your existing content; data retention is governed by our Privacy Policy.

Deleting your files. When you delete a file or item, or delete your account, we remove the file from the live Service promptly. Copies may remain in our routine backups for a limited period and are then deleted on the schedule described in our Privacy Policy. We keep backups only to recover from outages or data loss; we do not restore a backup to reverse a deletion you made.

We are not a backup service. Graniite is a personal knowledge tool, not a backup, archival, or file-hosting service. You are responsible for keeping your own copies of anything important. To the fullest extent permitted by law, we are not liable for any loss, corruption, deletion, or inaccessibility of your uploaded files.

Removal. We may remove or disable access to any file at our discretion, including in response to a copyright notice (see our Copyright and DMCA Policy) or where required by law or to protect the Service or other users.

6. AI output

Graniite generates artifacts and chat replies using large language models. These can be wrong, biased, or fabricated. You are responsible for verifying anything you rely on and for the consequences of how you use the output. We do not guarantee that artifacts will be accurate, complete, current, or fit for any particular purpose.

7. Free plan, trials and subscription access

Graniite offers a Free plan and paid subscriptions. The Free plan applies to any account without an active trial or paid subscription, at no charge and with no payment method required. Each calendar month (UTC) it includes 25 saves of links, uploaded files and shared items; 60 minutes of transcription, which may be used for audio, video, YouTube and podcast items, recordings and dictation; and limited shared capacity for adaptive summaries, chat, web search and creations. It also includes unlimited notes and note tabs, folders, search, the Map, share links for your own items and notes, and 50 MB (50,000,000 bytes) of storage. Monthly allowances do not carry over. When an allowance is used up, the features that use it are unavailable until the next month unless you subscribe; your saved items are kept, without a transcript or adaptive summary that the allowance could not cover. The Free plan does not include Memory (personalization learned from your library and conversations) or deep research. Saves beyond the monthly allowance wait until the next month. While your stored content is above the storage allowance, new uploads are refused; content you already stored is not deleted for being above it. We may change the Free plan's allowances under Section 14.

Eligible new customers may begin with a seven-day free trial of Graniite Plus. A valid payment method is required. Trial eligibility is limited to once per account; creating additional accounts to obtain repeat trials, additional Free plan allowances, or to bypass usage limits is prohibited. Apple introductory-offer eligibility is also subject to Apple's rules.

The trial includes 120 transcription minutes, which may all be used for YouTube, 200 MB of storage, and limited shared capacity for chat, adaptive summaries and creations. Trial capacity does not replenish during the trial. Plan limits and usage information are shown in the Service. Internal usage-cost allowances are not cash balances or additional customer charges.

Unless canceled before the applicable renewal deadline, your trial converts to a recurring paid subscription at the price and billing interval shown at checkout. Direct Graniite Plus monthly subscriptions are US$20 per month before applicable taxes. Apple displays its own localized price and purchase terms. Follow the cancellation deadline shown by your payment provider; for an Apple free trial, cancel at least 24 hours before the trial ends to avoid renewal.

Canceling a trial stops its scheduled renewal. For direct subscriptions, access continues through the remaining trial period. Apple determines the access period for Apple-billed trials. Trial eligibility does not reset when you cancel. Your first successful subscription payment after the trial starts fresh paid usage allowances once; duplicate payment notifications do not provide additional resets.

When trial or paid access ends, or a renewal payment fails, paid features stop without a grace period and your account moves to the Free plan. Your existing items, notes, folders, adaptive summaries, transcripts and available media stay in your library with no deletion deadline, and the Free plan's allowances apply from then on. A failed upgrade does not remove a separately valid, previously paid period. Available account, billing, recovery and export controls remain accessible. Data retention and account deletion are governed by our Privacy Policy; cancellation is not an instruction to delete your account.

8. Pricing, cancellation and refunds

The pricing page and checkout describe the available plans. By subscribing, you authorize recurring charges through your selected billing provider, Stripe for direct purchases or Apple for App Store purchases, at the price and interval presented to you. Subscriptions renew until canceled. Any applicable taxes and the amount payable are disclosed at checkout. Existing annual subscriptions renew on their stated annual interval; annual plans are not currently offered to new subscribers.

You may cancel at any time through the billing settings for the provider that bills you. For direct paid subscriptions, cancellation normally takes effect at the end of the paid period, with access continuing until then; after that, the account moves to the Free plan. Manage Apple subscriptions through your Apple subscription settings, under Apple's displayed terms. For subscriptions purchased through Apple, payment is charged to your Apple Account when you confirm the purchase, or when an eligible free trial ends; the subscription renews automatically at the price shown unless canceled at least 24 hours before the end of the current period, and your Apple Account is charged for renewal within 24 hours before the period ends. Deleting the app does not cancel a subscription. Cancellation and a refund request are separate actions.

14-day first-payment guarantee for direct purchases. You may request a full refund within 14 days of your first paid subscription charge by emailing team@graniite.co from the email associated with your account. The free trial comes before this window. This guarantee is available once per account, with no explanation required. Later renewal charges are outside this voluntary guarantee. Cancellation alone does not request a refund. Outside this guarantee, we do not ordinarily provide prorated refunds for unused subscription time, except where applicable law requires otherwise.

Apple purchases. Request refunds for subscriptions billed by Apple at reportaproblem.apple.com. Apple determines eligibility and processes those refunds. Our direct-purchase guarantee does not determine Apple's refund decisions.

A successful full refund of the payment supporting your current subscription access ends the corresponding paid-feature access and moves the account to the Free plan. A partial refund does not by itself end access. Refunding an older payment does not remove access supported by a newer valid paid period. Your account and payment history are retained under the Privacy Policy; a refund does not reset trial eligibility. Refund requests and processing times are distinct: submitting a request is not confirmation that funds have reached your bank.

We may change direct subscription prices with at least 30 days' notice, effective at a later billing period. Apple price changes follow Apple's applicable notice and consent requirements. Nothing in these Terms limits mandatory consumer rights, including any applicable cancellation or refund rights.

9. Service availability

We work to keep the Service running but do not provide a uptime SLA at this stage. Outages from upstream providers may affect specific features.

10. Termination

You can delete your account at any time from settings. We may suspend or terminate accounts that violate these Terms, threaten the Service, or have unpaid charges. Where reasonable we will notify you before terminating.

11. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR ACCURACY OF AI-GENERATED OUTPUT.

12. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, GRANIITE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL. OUR TOTAL LIABILITY FOR ANY CLAIM WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID GRANIITE IN THE TWELVE MONTHS PRECEDING THE CLAIM OR (B) ONE HUNDRED US DOLLARS ($100).

Some jurisdictions don’t allow these limitations. In those, our liability is limited to the maximum extent allowed by law.

13. Indemnification

You agree to indemnify, defend, and hold Graniite harmless from any claims, damages, liabilities, and expenses (including reasonable attorneys’ fees) arising out of or related to: your content; your use of the Service or of any artifact, including any artifact you share or make public; your violation of these Terms or applicable law; or any claim that your content or an artifact derived from it infringes or misappropriates a third party’s copyright or other intellectual property or other rights.

14. Changes to these Terms

We may update these Terms as the Service evolves. Material changes will be announced by email at least 14 days before they take effect.

15. Dispute resolution, arbitration, and class-action waiver

Please read this section carefully. It affects your legal rights, including your right to file a lawsuit in court and to have a jury hear your claims.

Talk to us first. Before starting any formal proceeding, you agree to first contact us at team@graniite.co with a written description of the dispute and give us 30 days to resolve it informally. Most concerns can be resolved this way.

Binding individual arbitration. You and Graniite agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service that is not resolved informally will be resolved by binding arbitration on an individual basis, administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules, rather than in court. The Federal Arbitration Act governs the interpretation and enforcement of this Section 15. The arbitrator has exclusive authority to resolve any dispute about the interpretation, applicability, or enforceability of this arbitration agreement. Hearings will be conducted by videoconference unless the AAA rules require otherwise, and judgment on the award may be entered in any court of competent jurisdiction.

Exceptions. Either party may bring an individual claim in small-claims court, and either party may seek injunctive or other equitable relief in court to protect its intellectual property or to prevent unauthorized access to or abuse of the Service.

Class-action waiver. ALL CLAIMS MUST BE BROUGHT IN THE PARTIES’ INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person’s claims. If this class-action waiver is found unenforceable as to a particular claim, then this entire Section 15 (other than this sentence and the jury-trial waiver below) does not apply to that claim.

Jury-trial waiver. To the extent any claim proceeds in court rather than arbitration, BOTH PARTIES WAIVE THE RIGHT TO A TRIAL BY JURY.

30-day opt-out. You may opt out of this arbitration agreement by emailing team@graniite.co within 30 days of first accepting these Terms, with the email address on your account and a statement that you opt out of arbitration. Opting out does not affect any other section of these Terms.

16. Governing law and venue

These Terms are governed by the laws of the State of Florida, excluding its conflict-of-laws rules, except that Section 15 is governed by the Federal Arbitration Act. For any dispute that is not subject to arbitration under Section 15, exclusive venue lies in the state courts located in Pinellas County, Florida, or the United States District Court for the Middle District of Florida, and both parties consent to personal jurisdiction in those courts.

17. Miscellaneous

Entire agreement. These Terms, together with our Privacy Policy and Copyright and DMCA Policy, are the entire agreement between you and Graniite about the Service and supersede any prior agreements about it.

Severability. If any provision of these Terms is found unenforceable, that provision will be enforced to the maximum extent permitted and the rest of the Terms remain in full effect.

Assignment. You may not assign these Terms without our prior written consent. We may assign them to an affiliate or in connection with a merger, acquisition, reorganization, or sale of assets.

No waiver. Our not enforcing a provision is not a waiver of our right to enforce it later.

Survival. Sections that by their nature should survive termination of your account or these Terms do survive, including Sections 4 through 6, 11 through 13, and 15 through 17.

Force majeure. Neither party is liable for delay or failure to perform due to causes beyond its reasonable control.

Notices. We may send notices to the email address on your account. You may send notices to us at the address in Section 18 or to team@graniite.co.

18. Contact

Graniite LLC
7901 4th St N Ste 300
St. Petersburg, FL 33702
United States
Email: team@graniite.co