Terms of Service

These Terms of Service (“Terms”) are a binding agreement between you and Graniite LLC, a Florida limited liability company (“Graniite,” “we,” “us,” or “our”), and govern your use of the Graniite service at graniite.co and graniite.io and our related applications (together, the “Service”). By creating an account or using the Service, you agree to these Terms. If you don’t agree, don’t use the Service.

These Terms contain an arbitration agreement and a class-action waiver (Section 15) that affect your legal rights. Please read them.

1. Eligibility

You must be at least 13 years old (or 16 in the EU and UK) to use Graniite. If you use the Service on behalf of a company, you confirm you have authority to bind that company to these Terms.

2. Your account

You are responsible for your account and everything done from it. Keep your login credentials and API tokens private. Tell us at team@graniite.co if you suspect unauthorized access.

Any access tokens you mint authorize whoever holds them to act within the scope they are bound to, including reading (and, where you grant write capability, modifying) your library. Treat them like API keys.

3. Acceptable use

You agree not to:

• Use the Service for anything illegal or in violation of someone else’s rights.
• Ingest, adapt, or share content you do not own or otherwise have the right to use.
• Use the Service to generate or distribute harmful, harassing, or unlawful material.
• Circumvent rate limits, quotas, or tier caps, including by sharing accounts or tokens.
• Reverse-engineer or systematically extract content from the Service except through the documented API.
• Interfere with the Service or other users.
• Resell or sub-license access without our written permission.

We may suspend or terminate accounts that violate these rules.

4. Your content

You own what you put in. Graniite does not claim ownership of your content, the artifacts we generate from it, or your chat history.

To run the Service we need a limited license: by ingesting content or uploading files, you grant Graniite a non-exclusive, worldwide, royalty-free license to host, store, process, transmit, transform, back up, and display your content and your uploaded files, solely to provide the Service to you and at your direction. This includes storing the original files you upload so that you can access them within your library. This license ends when you delete the content or file, subject to the retention and backup terms in Section 5 and our Privacy Policy.

We do not use your content to train or fine-tune any AI model.

The artifacts Graniite generates from your content (adaptive summaries, guides, and other outputs) are produced for your personal use within your private library. By default they are visible only to you.

You are responsible for the content you ingest and for what you do with the artifacts. You represent and warrant that you own, or have all rights, licenses, and permissions necessary, to ingest your content and to upload and store your files on the Service, to have Graniite store, process, and adapt them, and to use or share any resulting artifact. Graniite acts only as a tool and at your direction. If you choose to make any content or artifact public (for example, by creating a share link), you, not Graniite, are the publisher of that material and are solely responsible for it. We reserve the right to remove or disable access to any content or shared artifact at our discretion, including in response to a copyright notice (see our Copyright and DMCA Policy).

5. Uploaded files and storage

When you upload a file, Graniite extracts its text to power your library and also keeps the original file so you can view and download it. Your uploaded files are your content: you own them, and Section 4 governs them.

Your files are private. We store your uploaded files only for you. They are accessible only to you and to the systems that operate the Service on your behalf. We do not make your uploaded files public, and we do not include them in share links, in artifacts shared with others, or in any other public, anonymous, or unauthenticated surface.

Storage is provided at your direction. We store the specific files you choose to upload. We do not select, review, or curate them. You are responsible for the files you upload and for having the rights to store them (Sections 3 and 4).

Storage limits. Each plan includes a total storage allowance, described on our pricing page. We may decline or stop storing a file, or ask you to remove files, if you exceed your allowance or if your account is unpaid. Files you do not store still work as library items from their extracted text.

Deleting your files. When you delete a file or item, or delete your account, we remove the file from the live Service promptly. Copies may remain in our routine backups for a limited period and are then deleted on the schedule described in our Privacy Policy. We keep backups only to recover from outages or data loss; we do not restore a backup to reverse a deletion you made.

We are not a backup service. Graniite is a personal knowledge tool, not a backup, archival, or file-hosting service. You are responsible for keeping your own copies of anything important. To the fullest extent permitted by law, we are not liable for any loss, corruption, deletion, or inaccessibility of your uploaded files.

Removal. We may remove or disable access to any file at our discretion, including in response to a copyright notice (see our Copyright and DMCA Policy) or where required by law or to protect the Service or other users.

6. AI output

Graniite generates artifacts and chat replies using large language models. These can be wrong, biased, or fabricated. You are responsible for verifying anything you rely on and for the consequences of how you use the output. We do not guarantee that artifacts will be accurate, complete, current, or fit for any particular purpose.

7. Free plan and paid plans

New accounts start on the Free plan, with no credit card required. Free includes unlimited saving and a monthly allowance of adaptive summaries and transcription. Upgrade to a paid plan at any time for higher limits and to connect your AI tools. Your library stays accessible on every plan, including Free.

Creating multiple accounts to extend free allowances violates Section 3.

8. Pricing and billing

Paid plans are described on our pricing page. By subscribing, you authorize Graniite (via Stripe) to charge your payment method for the recurring fees of your selected plan.

• Monthly plans are billed monthly until cancelled.
• Annual plans are billed yearly until cancelled. We do not pro-rate refunds for annual plans cancelled mid-term.
• You can cancel at any time. Cancellation takes effect at the end of the current billing period.
• We may change prices on at least 30 days’ notice. Changes apply at your next billing period.
• Prices are exclusive of applicable taxes.

9. Service availability

We work to keep the Service running but do not provide a uptime SLA at this stage. Outages from upstream providers may affect specific features.

10. Termination

You can delete your account at any time from settings. We may suspend or terminate accounts that violate these Terms, threaten the Service, or have unpaid charges. Where reasonable we will notify you before terminating.

11. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR ACCURACY OF AI-GENERATED OUTPUT.

12. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, GRANIITE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL. OUR TOTAL LIABILITY FOR ANY CLAIM WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID GRANIITE IN THE TWELVE MONTHS PRECEDING THE CLAIM OR (B) ONE HUNDRED US DOLLARS ($100).

Some jurisdictions don’t allow these limitations. In those, our liability is limited to the maximum extent allowed by law.

13. Indemnification

You agree to indemnify, defend, and hold Graniite harmless from any claims, damages, liabilities, and expenses (including reasonable attorneys’ fees) arising out of or related to: your content; your use of the Service or of any artifact, including any artifact you share or make public; your violation of these Terms or applicable law; or any claim that your content or an artifact derived from it infringes or misappropriates a third party’s copyright or other intellectual property or other rights.

14. Changes to these Terms

We may update these Terms as the Service evolves. Material changes will be announced by email at least 14 days before they take effect.

15. Dispute resolution, arbitration, and class-action waiver

Please read this section carefully. It affects your legal rights, including your right to file a lawsuit in court and to have a jury hear your claims.

Talk to us first. Before starting any formal proceeding, you agree to first contact us at team@graniite.co with a written description of the dispute and give us 30 days to resolve it informally. Most concerns can be resolved this way.

Binding individual arbitration. You and Graniite agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service that is not resolved informally will be resolved by binding arbitration on an individual basis, administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules, rather than in court. The Federal Arbitration Act governs the interpretation and enforcement of this Section 15. The arbitrator has exclusive authority to resolve any dispute about the interpretation, applicability, or enforceability of this arbitration agreement. Hearings will be conducted by videoconference unless the AAA rules require otherwise, and judgment on the award may be entered in any court of competent jurisdiction.

Exceptions. Either party may bring an individual claim in small-claims court, and either party may seek injunctive or other equitable relief in court to protect its intellectual property or to prevent unauthorized access to or abuse of the Service.

Class-action waiver. ALL CLAIMS MUST BE BROUGHT IN THE PARTIES’ INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person’s claims. If this class-action waiver is found unenforceable as to a particular claim, then this entire Section 15 (other than this sentence and the jury-trial waiver below) does not apply to that claim.

Jury-trial waiver. To the extent any claim proceeds in court rather than arbitration, BOTH PARTIES WAIVE THE RIGHT TO A TRIAL BY JURY.

30-day opt-out. You may opt out of this arbitration agreement by emailing team@graniite.co within 30 days of first accepting these Terms, with the email address on your account and a statement that you opt out of arbitration. Opting out does not affect any other section of these Terms.

16. Governing law and venue

These Terms are governed by the laws of the State of Florida, excluding its conflict-of-laws rules, except that Section 15 is governed by the Federal Arbitration Act. For any dispute that is not subject to arbitration under Section 15, exclusive venue lies in the state courts located in Pinellas County, Florida, or the United States District Court for the Middle District of Florida, and both parties consent to personal jurisdiction in those courts.

17. Miscellaneous

Entire agreement. These Terms, together with our Privacy Policy and Copyright and DMCA Policy, are the entire agreement between you and Graniite about the Service and supersede any prior agreements about it.

Severability. If any provision of these Terms is found unenforceable, that provision will be enforced to the maximum extent permitted and the rest of the Terms remain in full effect.

Assignment. You may not assign these Terms without our prior written consent. We may assign them to an affiliate or in connection with a merger, acquisition, reorganization, or sale of assets.

No waiver. Our not enforcing a provision is not a waiver of our right to enforce it later.

Survival. Sections that by their nature should survive termination of your account or these Terms do survive, including Sections 4 through 6, 11 through 13, and 15 through 17.

Force majeure. Neither party is liable for delay or failure to perform due to causes beyond its reasonable control.

Notices. We may send notices to the email address on your account. You may send notices to us at the address in Section 18 or to team@graniite.co.

18. Contact

Graniite LLC
7901 4th St N Ste 300
St. Petersburg, FL 33702
United States
Email: team@graniite.co